Shipping and return policies for The Familiars
- Shipping Info
First Class Royal Mail in the UK
Royal Mail Airmail for ROW
- Return Policy
Returns are accepted within 30 days of purchase. The customer is liable for the cost of the return. The item remains the property, and therefore responsibility of the customer until a refund has been issued. A refund will not be issued until the returned goods have been received in acceptable condition as specified in the Terms and Conditions of Sale. The goods must be returned in new/re saleable condition complete with all packaging, protective coverings and loose components. No partial refund is possible. Unacceptably used or worn items will be returned to the customer C.O.D. No responsibility will be accepted by The Familiars for the item's re-delivery beyond resealing and readdressing the package. Any items which are damaged in transit must be reported to us within 48 hours of receipt. Absolutely no claims will be accepted after this period. Your statutory rights are unaffected.
We do not charge our customers VAT on our physical sales because we do not meet the UK VAT threshold on the value of items sold (or indeed come anywhere near to it!)